At Vimifi, we strive to provide high-quality games and services that meet our customers' expectations. This Refund Policy outlines our procedures regarding refunds for purchases made through our website, mobile applications, and in-app purchases.
By making a purchase through our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.
For mobile applications purchased through app stores such as Google Play Store or Apple App Store, refund requests must be submitted directly to the respective app store according to their refund policies. As these purchases are processed by the app stores, Vimifi cannot directly process refunds for these transactions.
In-app purchases, including virtual currency, items, premium features, or subscriptions, are generally non-refundable. These items are considered fully delivered upon purchase and are consumed immediately when used within our games or applications.
However, in exceptional circumstances, we may consider refund requests for in-app purchases on a case-by-case basis, such as:
For digital products purchased directly through our website (vimifi.com), refund requests may be considered within 14 days of purchase if the product has not been downloaded or accessed. Once a digital product has been downloaded or accessed, it is considered delivered and is no longer eligible for a refund unless the product is defective.
You may cancel a subscription at any time, but the cancellation will take effect at the end of the current billing period. We do not provide partial refunds for unused portions of a subscription period.
If you subscribe to a service with a free trial period, you will not be charged until the free trial period ends. If you do not wish to continue with the paid subscription, you must cancel before the end of the trial period to avoid being charged.
Subscription fees are generally non-refundable. However, in exceptional circumstances, we may consider refund requests on a case-by-case basis, such as:
While Vimifi primarily provides digital products and services, in the event we offer physical merchandise:
Customers may return physical products within 30 days of delivery for a full refund of the purchase price. The product must be returned in its original packaging and in new, unused condition.
Customers are responsible for return shipping costs unless the product is defective or incorrect. If a product is defective or we sent you an incorrect item, we will cover the return shipping costs.
Once we receive and inspect the returned item, we will process the refund within 14 business days. Refunds will be issued to the original payment method used for the purchase.
We understand that exceptional circumstances may arise. If you believe you are entitled to a refund that falls outside of this policy, please contact our customer support team with details of your purchase and the reason for your refund request. We will review each request individually.
Exceptional circumstances may include:
To request a refund for purchases made directly through Vimifi (not through app stores), please contact our customer support with the following information:
You can submit your refund request through the following channels:
We aim to respond to all refund requests within 48 hours of receipt. If your refund request is approved, please allow up to 14 business days for the refund to be processed and credited to your original method of payment. The actual time for the refund to appear in your account may vary depending on your payment provider.
The following purchases are generally not eligible for refunds:
This Refund Policy does not affect your statutory rights as a consumer. If applicable law in your country or region provides for stronger consumer protections than outlined in this policy, those legal requirements will take precedence.
We reserve the right to modify this Refund Policy at any time. Any changes to our policy will be posted on this page with an updated "Last updated" date. We encourage you to periodically review this page for the latest information on our refund procedures.
If you have any questions or concerns about our Refund Policy, please contact us at: